Email support

Contact platform support

support@mpddrecover.com

Incoming support email has been tested. Support is provided by email. First response within 24 hours of receipt, including weekends and public holidays. This is an initial response commitment, not a resolution deadline or continuous live support.

For an agency-managed workspace, contact your agency first using the support details it provides. Your agency manages your business settings and approved communications.

What to include

Describe the affected feature, approximate time and timezone, and the steps that led to the issue. Include a redacted screenshot if helpful and your agency or workspace reference.

Do not send passwords, API keys, card or bank details, identity documents or complete customer records. Send export and deletion requests through your authorised agency contact; identity checks may be necessary.

Assistance en français

Écrivez à support@mpddrecover.com. Première réponse sous 24 heures après réception, y compris les week-ends et jours fériés. Ce délai concerne la première réponse, pas la résolution ni une assistance en direct permanente. Indiquez la fonction concernée, l’heure avec le fuseau et les étapes suivies. Pour un espace géré par une agence, contactez d’abord son support. Ne joignez aucun secret ni dossier client complet.